*We offer FedEx and UPS ground services as well as UPS and FedEx Express services. LTL delivery and international shipping.
Processing Times
Columbus location: Orders submitted before 10 A.M Eastern Standard Time expect same day ship.
Orrville location: Orders submitted before 1 P.M Eastern Standard Time expect same day ship.
Express Shipments: Orders submitted before 1 P.M Eastern Standard Time expect same day ship.
Hazardous Material Shipping: FedEx ground services will be used. We are not permitted to ship hazardous material express/air.
International Hazardous Shipping: FedEx international services will be used. Not permitted to ship air/express.
LTL Orders
Any orders that are over 150 lbs will be scheduled LTL. LTL orders that are submitted before 12 P.M. Eastern Standard Time expect same day ship.
International shipping
FedEx international services will be used. For international shipments that contain hazardous material, there will be an extra fee adding to the shipping charges.
Freeze Protection
Freezable products are shipped Monday-Friday during the non-freeze season. During freeze season, freezable products will only be shipped Monday-Thursday depending on your specific location. This is due to if the product is frozen it is permanently damaged. Any exceptions or discrepancies the customer will be contacted.
*Out of stock items may take up to 3-6 weeks to ship.
Return Policy
Purchase Date: All products must be returned within 60 days of the purchase date in order for Deco-Crete Supply to issue a full refund.
Shipping Charges: Customers will be responsible for shipping charges on non-defective returns. All shipping charges are NON REFUNDABLE. If shipping was free on the original order, the cost of shipping the return order will be deducted from the refunded amount.
Restocking Fee: A 15% restocking fee may be applied on texturing tools (concrete stamps/edgeliners)
Refund: Once Deco-Crete Supply receives and verifies the returnable item, a refund will be issued.
*Returned items must be a stocked item, unused and unopened.
*Cannot return hazardous items due to guidelines for shipping.